Privacy Policy

11. Data controller

[Company legal name], [registered address], [registration number] ("RealEstateAI", "we", "us") is the controller of the personal data described in this policy.

22. Data we collect

When you submit the agency application form we collect:

• Agency details: agency name, website, country and city, number of listings and number of employees, and the description you provide about your agency.
• Contact person details: your name, position, work email address and phone number.
• Consent record: the version of this policy you agreed to and the date and time of consent.
• Technical data: the IP address and browser user agent used to submit the form, used for security and abuse prevention.

33. Purpose of processing

• To verify your email address and review your application.
• To contact you about your application and, if approved, to create your agency account and invite you to it.
• To protect the service against spam, fraud and abuse.

44. Legal basis

We process your personal data on the basis of your consent, which you give by ticking the consent checkbox in the application form. You can withdraw your consent at any time; withdrawal does not affect the lawfulness of processing carried out before it.

55. Retention

• Applications whose email address is not confirmed are deleted automatically 48 hours after submission.
• Rejected applications are anonymized 12 months after the decision.
• Data of approved applications is kept for as long as your agency uses the service and as required by law afterwards.

66. AI assistant for property seekers

Real estate agencies using RealEstateAI can publish an AI assistant that answers questions about their properties. When you chat with an assistant:

• Your messages and the assistant's replies are processed by an AI model hosted by Cloudflare (Workers AI) acting as our data processor. Your messages are not used to train AI models.
• Conversations are stored for 90 days and then deleted automatically. The agency can view the conversations with its assistant and can delete them earlier on your request.
• If you send a contact request or a viewing request, the details you enter in the form (name, phone number and/or email address, what you are looking for, preferred viewing times) are shared with the agency so that an agent can contact you. The agency processes this data as an independent controller.
• We also process the IP address of your device to protect the service against abuse (rate limiting and bot protection).
• The legal basis is your consent, given by ticking the consent checkbox in the contact or viewing form. Do not share sensitive personal data in the chat.

77. Sharing

We do not sell your personal data. We share it only with service providers that help us operate the platform (hosting, email delivery, bot protection) under appropriate data processing agreements.

88. Your rights

You have the right to access your personal data, to have it corrected, to request its deletion, to restrict or object to its processing, to data portability and to withdraw your consent. You may also lodge a complaint with your local data protection authority.

To exercise any of these rights, including deletion of your application on request, contact us using the details below.

99. Contact

Email: privacy@[your-domain] · Postal address: [Company postal address]